Beautiful girls dresses, accessories and gifts for special occasions

Returns and Exchanges

Returning & Exchanging goods

This policy applies to goods purchased through our LizzyLove online store and any items purchased at our physical store.

Incorrectly Supplied or Faulty Goods:

In addition to your rights under New Zealand consumer law, we will happily exchange or refund you for an item/s that are faulty or not as described, providing the following conditions have been met:

  • The items with the original receipt are returned within 14 days of purchase.
  • Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.

To request a refund, please contact us via email at sales@lizzylove.co.nz and indicate the reason for return. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered).

Unfortunately we cannot accept returns on sale items.

Exchanges

We can also assist you should you like to exchange an item for another size or colour, etc . You will be charged in full for the exchanged item and refunded in full, excluding shipment costs when the item has been returned to our store and it has been confirmed:

  • The items with the original receipt are returned within 14 days of purchase.
  • Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.

Return Address:

LizzyLove Internet Returns

86D Bush Road
Albany
Auckland 0632

Please note that exchanges are subject to availability of goods, therefore please list alternative item/s in case we have sold out of your first choice.

Please do not re-use the original courier bag. Make sure your name, address, phone number and instructions are included. Comments would be appreciated. We cannot accept any pre paid satchels, envelopes, cash or stamps for re-delivery purpose.