Pamper and Birthday Party FAQ
How do I book a pamper Party or BFF session?
Send us an email firstname.lastname@example.org, and we be more than happy to assist.
How far in advance should I book my party or session?
The earlier the better is best. We do have some people booking a full 6 months in advance, but generally at least 6 weeks before is recommended to help ensure you get your preferred day and time. We will always do our best to accommodate you, but please dont leave it too late as spaces can become limited and there is a chance your preferred time may be booked out! Please contact us now to reserve your preferred day and time.
What days of the week is the pamper parlour open?
After school and weekend parties are available. Weekdays (Wednesday to Friday) start times between 4pm and 6pm. And start times between 9am and 3pm on Saturday.
What are the minimum and maximum number of guests for a party?
For parties, the minimum is 4 including the party girl, and the maximum is 10. Please do contact us though if you require more than 10 as we can normally work some magic to accommodate more. Or our smaller pamper sessions can cater between 1-4 guests.
When do I have to confirm final guest numbers?
We understand that final numbers may not be known when first booking party. We contact you during the week prior to the party to confirm final numbers, and also what craft option the party girl would like for her guests.
Do I need to pay a deposit?
Yes, we do ask for a 50% non-refundable deposit of the minimum of 4 girls, within 2 days to confirm your booking. We will provide all the details at the time of booking. This may be paid by Visa or Mastercard (in-store) or direct bank transfer (Online). We ask that the balance for final numbers and any extras be paid at the end of the party in store.
What if one of my guests has an allergy or special diet requirements?
Please let us know as soon as possible with the details, and we will do our best to accommodate everyone. We do ask for parental supervision for those who are known to have anaphylactic reactions.
Can I bring a cake, and open presents at the party?
Absolutely. Please just let us know before the party so we can ensure we allocate time for this.
Are parents required to stay for the duration of the party?
Not at all. Parents are welcome to drop off and pick up. The birthday girl's parents are welcome to stay, however unfortunately we don't have a lot of room for other parents to stay. For health and safety reason a MAXIMUM OF 2 parents may stay. The girls tend to relax and enjoy the pampering with their friends without lots of parents hovering around - so use the time to your advantage! There is a cafe just down the road if the parents wish to go for a coffee or bite to eat, or pop up to the Albany mall for a bit of therapeutic shopping by themselves.
How early should the Birthday Girl arrive?
It is nice for the Birthday Girl to come a little earlier to greet guests that are travelling separately, but please no earlier than 10 minutes before the start time as often parties run back-to-back.
What if a guest is late to the party?
We allow 5 minutes for girls to become acquainted and await the arrival of guests. If we do have to start the party without some guests because they are running late, they are welcome to join in and we will do our best to accommodate.
What if a confirmed guest doesn't turn up?
We allocate staff and arrange catering based on confirmed numbers, depending on circumstances we are understanding and flexible however if a guest cancels and we aren't given at least 24 hours notice, we will need to charge for those guests.
What do guests need to do in preparation for the party?
We ask that all guests arrive with dry clean hair and any old nail polish removed.
Can I attend with my child?
Unfortunately, LizzyLove is a child parlour. Sorry we do not pamper adults.
How soon after booking do i have to select my package?
The sooner the better, ideally at the time of booking. However we understand that decisions do need to be made and we are required to be adivsed of package at the latest 7 days prior to booking date to ensure everything is ready for you.
I have a LizzyLove voucher, can It be used for parties?
We offer specific vouchers for our parties and sessions, non specific vouchers are not redeemable for our parlour bookings. Standard discount or gift vouchers are only valid for LizzyLove store purchases not parlour experiences.
What is the cancellation policy?
The deposit required upon booking is non-refundable, however we will do our best to accomodate should anything unforeseen arise. If the situation occurs that the party is required to be postponed and is less than 14 days out from the booking there is a fee per head accociated with food catering and an alternative date/time can be discussed. Bookings less than 7 days out are non transferable and deposit will be forfeited. If this situation arrises please make contact as soon as possible.
Can LizzyLove pamper parties be held at home?
We have a lovely parlour setup in store where our pamper parties are held, however we do also offer at home mobile parties. (See our "parties at yours" details)
What if we go into lockdown at the time of my booking?
Not to worry, your booking will be transfered to an alternative date and time suitable for both parties. Note: Deposits are non refunable. However due to the uncertainity of COVID we will work together to move your booking to an alternative date.